Privacy Policy

Last updated: July 10, 2024

What privacy laws do we comply with?

Metrocon is committed to the protection of personal information as required by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy states how we will collect, use and disclose personal information over this website in accordance with the APPs. By using this website, you consent to our collection, use and disclosure of your personal information as detailed in this Privacy Policy.

Do we use cookies or other similar technologies?

We use Google Analytics to generate reports on website traffic for our site that is used to improve the user experience and to inform business decisions. This tool requires the use of cookies in order to gather useful information on viewers of this site such as user demographics, number of visitors, and page interactions.

To opt-out of the cookie tracking via Google Analytics disable the cookie setting in your browser or install the Google Analytics Opt-out Add-on for your browser.

We also use session storage (data that is erased after each browsing session) to optimize the display of fonts that appear on our site and improve the user experience.

What personal information may we collect and how is it collected?

Metrocon may collect personal information from you directly when you decide to correspond with us through telephone, email or by completing our contact form. In doing so, you consent to the collection of any personal information that you provide us with voluntarily. Data we collect includes your name, telephone or mobile number, email address, and any additional information you choose to provide.

Some personal information we collect may also come from third parties with whom we do business when it allows us to carry out our services.

Data transmitted over the Internet cannot be guaranteed to be securely transferred and protected from hackers. We cannot assure the safety of any data you transmit to us and you must do so at your own risk.

How is personal information held?

Metrocon makes all reasonable efforts to ensure that the personal information that we hold is accurate and current, relevant to the provision of our services, and secure from unauthorised access.

Personal information is only retained for as long as necessary to fulfill the purpose for which it was collected, or in some circumstances, as required by law. Metrocon securely disposes of this information so it cannot be retrieved.

You may request access, modification or deletion of your personal information that we hold at any time. To make this request you can contact us by email at admin@metrocon.com.au.

For what purpose may we collect, use and disclose personal information?

We may collect, use or disclose your personal information to facilitate communication with you, allow us to market and provide our services, and to coordinate with third parties in the circumstances outlined below.

To whom may we disclose personal information?

We may disclose your personal information to other parties only when it is required in order to conduct our business and meet the purpose of delivering your request. Parties may include other companies or individuals who work with us on our services, parties who you choose to involve, or government and regulatory authorities if legally obliged.

Enquiries or Complaints

For any enquiries about this Privacy Policy, or to make a written complaint that Metrocon has breached the Privacy Act, please contact us via the email address: admin@metrocon.com.au. Complaints will be reviewed by Metrocon and a response provided usually within a month. If you are not satisfied with our response, a complaint may be made to the Office of the Australian Information Commissioner (OAIC) which can be reached at: https://www.oaic.gov.au.

Changes to this Privacy Statement

We reserve the right to amend this Privacy Policy at any time without liability to you. Amendments to this Privacy Policy are effective immediately upon publication to this page. Your continued use of this site indicates your acceptance of the updated Privacy Policy.

Contacting us

For any enquiries regarding our Privacy Policy, please contact us via the following email address: admin@metrocon.com.au. We endeavour to respond as soon as possible.

To learn more about the Privacy Act that this Privacy Policy is bound to, visit the following website: https://www.oaic.gov.au/privacy-law/privacy-act/.